Personal Data
We collect various types of information about you, known as “personal data.” This may include your name, home address, email address, telephone number. You provide this data directly through forms on our website or by contacting us via phone, email, or letter.
Additionally, we may collect technical data such as your Internet Protocol (IP) address, browser type and version, operating system, geographic location, and details about your visits to our site, including products viewed, page response times, and duration of visits.
Cookies
Our website uses both session and persistent cookies.
Session Cookies: These are temporary and deleted when you close your browser.
Persistent Cookies: These remain on your device until they expire or are manually deleted.
Cookies help us with essential functions (like maintaining your login status and managing your shopping cart) and allow us to analyze visitor patterns to enhance our site’s functionality. You can manage cookie preferences through your browser settings; however, declining cookies may limit your experience on our website.
How We Use Your Data
We use your personal data for several purposes:
Order Processing: To fulfill orders, manage transactions, prevent fraud, and provide customer service.
Marketing: With your consent, we may send you information about new products and services.
Website Improvement: To enhance site performance, conduct data analysis, and ensure the safety of our systems.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
Data Sharing
We do not sell your personal data. However, we may share it with trusted third parties essential for delivering our services, such as payment processors and couriers. These parties are prohibited from using your data for any other purposes.
We will only share your data under the following circumstances:
With your explicit consent.
To fulfill a contract with you.
To comply with legal obligations.
For the protection of vital interests.
For the establishment or defense of legal claims.
Google Analytics
We use Google Analytics to analyze website usage. This involves cookies that collect information about your visits, which is sent to Google servers. Google uses this data to generate reports on website activity. You can opt out of cookies through your browser settings, but this may affect your website experience.
Accessing Your Data
You have the right to request a copy of your personal data held by us (a “Subject Access Request”). This can be done at no cost, and we will respond within 30 days.
For requests, please contact us at: info@dragonstudios.biz
Post: The Legal Dept, Gemma House, 39 Lilestone Street, London NW8 8SS
Updating Your Data
You can update or amend your personal data and consent preferences through your account on our website.
Data Privacy and Security
We implement robust data management and security measures to protect your personal data. This includes regular assessments and updates to our systems, encryption of data transmissions, and strict access controls.
Card Payment Security
We do not store credit card details. Payment processing is handled securely by our payment gateway provider.
Disclaimers
While we strive to keep our information accurate and up to date, we accept no liability for errors or omissions. Use of the website and its content is at your own risk, and we recommend using appropriate antivirus software.
This Privacy Statement applies solely to data collected by us and does not cover third-party websites. We encourage users to review the privacy policies of any third-party sites.
Document last reviewed: 30/10/2024
CONTACT INFORMATION
For any questions about these Privacy Policy, please contact us at:
• Email: info@dragonstudios.biz
• Phone: +44 7768761873